Service Desk Institute
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As the driving force for the ITSM and service desk industry, our goal is to provide information and advice, skills and knowledge that both organisations and industry professionals need to achieve success. SDI exists to generate dynamic thought leadership and offer essential expertise with clear opinions around your key IT support issues. We also conduct and deliver forward-thinking research to drive and support your decision-making in IT service management. |
New Research Available:
Top 10 Service Desk Priorities
The Service Desk has truly come of age. IT KEEPS BUSINESSES RUNNING! With every organisation now being almost 100% dependent on the effective and efficient operation of its IT Services, with technology now also integral to so many customer product lines, the support operation for all this, and hence the Service Desk, has NEVER been more important.
Register here to download the Guide
A Standards Approach to Getting Across the Service Improvement Game Line
On behalf of SDI and ITSMF, Barry Corless FISM, reviews how both ISO20000 and the Service Desk Certification programme, can help organisations with their service improvement plans.
Register here to download the white paper.
2009 Service Desk Benchmarking Survey
The Service Desk Institute (SDI), in association with Avocent LANDesk, has recently completed the 2009 Service Desk Benchmarking Survey.
In this report SDI identifies the latest trends and offers a thorough analysis and discussion as to why these industry changes have occurred.
Register here to download the Benchmarking Report.
| **Related Video: The Service Desk... A Vital Part of the Business** | |
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Howard discusses the results of the recent SDI/Avocent LANDesk Benchmarking Survey and offers his opinion on what these new statistics mean for the Service Desk Industry in 2010.
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Service Desk Best Practice Standards
International Service Desk Standards: a clear and measurable set of best practice standards for your Service Desk operation.
Professional Service Desk Standards: clear definitions for the key service desk roles of Service Desk Analyst, Service Desk Manager and Junior Support Specialists
| Download |
Benchmarking/Maturity Evaluation
Service Desk Performance Assessment
FREE: Complete this 10 minute online performance assessment, based on the full SDI certification audit, and you will be given a guide to your current performance and service desk maturity levels.
