Service Desk Benchmarking 2009
The Service Desk Institute (SDI), in association with Avocent LANDesk, has recently completed the 2009 Service Desk Benchmarking Survey.
The results of this survey provide a comprehensive overview of the Service Desk industry and highlight the key emerging trends and developments; providing key insights into the structure, metrics and industry composition.
The results are trended against the Benchmark reports from 2005, 2007 and 2001; SDI identifies the latest trends and offers a thorough analysis and discussion as to why these industry changes have occurred.
Published in December 2009.
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Howard discusses the results of the recent SDI/Avocent LANDesk Benchmarking Survey and offers his opinion on what these new statistics mean for the Service Desk Industry in 2010.
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