Individual Standards
Individual Standards
The SDI Professional Standards
SDI individual standards for service desk and IT support professionals set out clear definitions for the key service desk roles of Service Desk Analyst and Service Desk Manager.
These internationally recognised standards provide the basis of all SDI training courseware and exams, leading to qualifications that are recognised worldwide.
Click here to view the SDIe qualifications training programme.
To download a copy of the individual standards, please complete the form below or alternatively email info@sdi-europe.com, indicating which standards you are interested in and we will email you a copy.
